Frequently Asked Questions (FAQs) – Samush Herbal
1. About Our Products
Q: Are Samush Herbal products natural?
✅ Yes! All our products are made with herbal and natural ingredients, free from parabens, sulfates, and harmful chemicals.
Q: Are your products cruelty-free?
✅ Absolutely! We never test on animals, and all our products are cruelty-free.
Q: Can I use Samush Herbal products for sensitive skin?
✅ Our products are made with gentle, herbal ingredients, making them suitable for most skin types, including sensitive skin. However, we recommend doing a patch test before use.
2. Ordering & Payments
Q: How can I place an order?
✅ You can place an order directly on our website by adding products to your cart and proceeding to checkout.
Q: What payment methods do you accept?
✅ We accept credit/debit cards, UPI, net banking, and digital wallets for a seamless payment experience.
Q: Can I modify or cancel my order after placing it?
✅ You can cancel your order only before it is processed for dispatch by contacting our support team at support@samushherbal.in. Once shipped, cancellations are not possible.
3. Shipping & Delivery
Q: Do you offer free shipping?
✅ Yes, we offer free shipping on orders above ₹399 within India.
Q: How long does delivery take?
- Domestic (India): Orders are delivered within 7-15 business days.
- International: Delivery may take up to 30 days, depending on your location and customs processing.
Q: How can I track my order?
✅ Once your order is shipped, you will receive a tracking link via email/SMS.
Q: What should I do if my order is marked as delivered but I haven’t received it?
✅ If your tracking status shows "Delivered", but you haven’t received the package, inform us within 24 hours at support@samushherbal.in. After 48 hours, courier companies do not accept delivery disputes.
4. Returns, Refunds & Replacements
Q: Can I return a product if I don’t like it?
❌ No, we have a strict no-return policy. Once delivered, products cannot be returned.
Q: What if I receive a damaged or wrong product?
✅ If you receive a damaged, defective, or incorrect item, email us within 24 hours of delivery at support@samushherbal.in with:
- Order ID
- Photos of the product and packaging showing the issue
We will review and process a replacement or refund accordingly.
Q: How long does it take to receive a refund?
✅ Once approved, refunds are processed within 7-10 business days to the original payment method.
5. Product Usage & Safety
Q: How do I store Samush Herbal products?
✅ Store products in a cool, dry place, away from direct sunlight and heat.
Q: Can pregnant or breastfeeding women use your products?
✅ While our products use natural ingredients, we recommend consulting a doctor before use.
Q: Are your products suitable for all hair and skin types?
✅ Yes, our products are formulated to be effective for all hair and skin types. However, for specific concerns, check the product description or consult a dermatologist.
6. Customer Support
Q: How can I contact Samush Herbal for support?
📧 Email us at support@samushherbal.in, and our team will assist you as soon as possible.
Q: Do you have a physical store?
❌ No, we are an online-only brand at the moment.
If you have any other questions, feel free to contact us at support@samushherbal.in. We’re happy to help! 🌿✨